STOP! Before you submit a claim, please review the suggestions below.

 

Submitting a Claim: Instructions

We’re sorry that you’re going through this and we’re prepared to do whatever it takes to make sure that the claim process is as painless as possible. Please do not hesitate to contact us with any questions you may have. The suggestions below were designed to help you better understand what to do prior to submitting a claim.

Step 1: Gather Information

Important things to remember when submitting an auto claim:

  • Obtain the name of the other driver and the license number of the other vehicle.
  • Take the necessary precautions to protect your property from further damage.
  • In the event of personal injury, obtain the names and addresses of individuals involved and witnesses.
  • Do not discuss the details of the accident with anyone but the investigating police officer.
  • Gather the name, address and policy number for your account.
  • Continue to step 2 to contact your insurance provider the most effective way possible.
Important things to remember when submitting a home claim:

  • Take the necessary precautions to protect your property from further damage.
  • Gather the name, address and policy number for your account.
  • Continue to step 2 to contact your insurance provider the most effective way possible.
Important things to remember when submitting any claim::

  • Take the necessary precautions to protect your property from further damage.
  • Gather the name, address and policy number on your account.
  • Continue to step 2 to contact your insurance provider the most effective way possible.

Step 2: Contact Insurance Provider

  • Mon-Fri 8:30-5:00 Call Eve Insurance – 810-733-0666
  • After Hours Emergency Claim – 888-252-4626
  • Road Service 24/7 – 888-TOW-AOIC (888-869-2642)
  • Go to Website
  • Go to Website
  • E-Mail – firstreport@hanover.com
  • Call – 800-628-0250
  • Fax – 800-399-4734
  • If your company is not listed please call Eve Insurance – 810-733-0666